OUR TERMS & CONDITIONS

CANCELLATION POLICY

We understand clients occasionally need to change or cancel their appointments.
Should you need to do so we ask for at least 48 hours notice or the full cost of the treatment will be charged. If you arrive late for your scheduled appointment, we will do our best to accommodate you; however we may be unable to provide the full service in the time remaining. Due to our 48 hours cancellation policy, you will still be held responsible for the full service fee.

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CLIENT CONSULTATION FORMS

Before your service you may be required to complete a client consultation form to safeguard your well-being and comfort, and to allow us to safely deliver our services by minimising any risks. Glanna Beauty assures and maintains confidentiality of the strictest standards.

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PATCH TESTING

We carry out patch tests at least 48 hours prior to the following treatments; eyebrow and eyelash tinting, henna brows, brow lamination and lash lift. Eyelash extensions, only if you have a history of allergies. This is to protect ourselves and our clients from having an adverse reaction to the products used. If you have had the treatment done elsewhere, we still recommend a patch test as the product used may be different. A new patch test will be required if it has been six months or more since your last treamtment.

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SALON ACCESS

We always want to ensure your experience at Glanna Beauty is as comfortable as possible.We have plenty of free car park spaces available and and we do have disabled access to some areas of the salon, and we will always try to accommodate any individual needs. If you do require any special assistance please do let us know prior to your appointment.

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UNDER 18 TREATMENT POLICY

We are keen to encourage clients of all ages to come and enjoy treatments here at Glanna Beauty and we are very aware that some of our treatments are required by those who are under 18 years of age. We think it is very important that we make all efforts to ensure that we fulfil the needs of our clients’ where possible. Never the less, we put the safety of younger clients above every other consideration at our salon and therefore we have the following procedures in place which are designed to protect them whilst allowing them to have treatments as required:

- Anyone under the age of 18 has to have Parental Consent from a Parent or Legal Guardian.

-Anyone under the age of 16 has to be accompanied by a Parent or Legal Guardian at all times whilst at the salon.

-Anyone under the age of 16 must be accompanied by a Parent or Legal Guardian into the treatment room and remain for the duration of the treatment. Our Beauty Therapists will always have the final decision and will refuse to carry out any treatments they feel are inappropriate or unwarranted even if the Parent or Legal Guardian feels otherwise.

We are happy for 16 to 18s to be able to attend appointments on their own, but only following their initial visit which must be with a Parent or Legal Guardian who consents to that and subsequent appointments and treatments. Please do not hesitate to contact us if you require any further clarification.